Frequently Asked Questions

During the season (April through October) we’re usually open from 10 am until 6pm Tuesday through Friday and 9am until 6pm on Saturday We’re closed on Sunday and Monday. However, we’re flexible with rentals and can usually make an appointment with you for a bicycle pick-up or drop-off.

Yes, you must reserve. Our bikes are kept in a nearby storage facility and we don’t always have what you need in the shop. So, we probably cannot help you if you simply walk in wanting a bike on the same day.

Also, because each bike gets a full service before leaving, we require a minimum two day rental.

In order to reserve, you must go to our “Reserve” page and choose the number of bikes you will be needing. You will then need to fill out information concerning each bike: name of rider, bike size, etc.. The website will then show you the total price of the rental based on this information. You’ll then need to pay a 100 chf deposit for each bicycle reserved.

Your reservation cannot be confirmed until we check your request with our inventory, so you will need to wait 24-72 hours in order for your reservation to be confirmed. You’ll then receive an invoice and be required to pay the balance when you pick up the bike. You can pay your balance in person with Swiss francs or by credit card. We accept Visa and Mastercard only.

You’ll get a clean, polished and serviced bicycle with a helmet, rear seat post bag, handlebar bag, map holder, a set of bike wrenches, a tube and a pump and a cable lock.

We can also put on a computer or GPS unit (extra charge). You’ll be fitted with your bicycle and a mechanic will make adjustments as necessary before you leave. We ‘ ll fit your bike with your choice of pedals and seat at no extra charge.

The following options incur extra charges:
GPS, telephone, water bottles, computer, panniers, pick up or drop off outside Geneva. (But all are possible at an extra charge).

Yes. We can send the bicycle ahead to any train station in Switzerland for 50 Chf. However, you’ll need to give us at least 72 hours notice and you’ll also need to pay all of the rental fees beforehand. We can also deliver in nearby France, but charges may be higher based on the number of bikes.

No. We can ship the bikes anywhere in Switzerland for 60 Chf per bike. However, this requires that you pay your entire balance up front.

Yes, almost all trains in Switzerland have places for bikes. The price of a “Day Card” for your bicycle is 15 Francs (10 francs if you have a “half-fare card”).

We are able to refund ½ (half) of your 100 CHF per bicycle deposit if you cancel 10 days ahead. Shipping bikes to or from Geneva requires us to plan a month ahead. So, any charges related to shipping a bicycle will not be refunded if a cancellation is made.

Exceptions:

  • We do not refund any deposits for the last two weeks of july. This is an extremely busy time for us with the Tour de France and so need riders to commit.
  • We do not refund deposits to any person or group of persons whose total balance exceeds 1000 chf.
Mountain bikes often come back muddy and that takes a lot of our time. But then other times they come back and they look more or less like they did when they went out.
So, to be fair, we charge a 30 chf cleaning deposit per bicycle when mountain bikes go out. If the mountain bike comes “dusty”, your deposit will be refunded. If it comes back muddy, then we keep it.
We have two different lock systems. A heavy bar lock if you plan to be spending a lot of time walking around in larger cities with your bicycle, and a much lighter cable lock. Most riders will only need the light cable lock. If, however, you were to leave your bicycle unattended to visit museums in a larger city, you would want the bar lock.

In the unlikely event that your bike is stolen, we will only charge you our own purchase price of the bicycle in order to buy a replacement.

We understand that our bicycles and equipment will go through a lot. We’re not worried about normal wear and tear and cosmetic damages. However, if a cyclist does significant damage to a bicycle during the ride (bent derailleur, broken wheel, etc), we will direct the cyclist to the nearest bike shop en route and the cyclist will be expected to pay for those repairs. If serious damage is seen upon the bicycles arrival, then we will charge for whatever repairs are needed.

We’ll mount a GPS on your handlebars. If you have any tracks that you would like on the GPS, you will need to send them to us by email.
We use the Garmin Edge Touring GPS. You will find more information about that product here.

We recommend that you go to www.veloland.ch to take a closer look at the possibilities.
Once you decide on a route, we can program it on your gps. Or, we can plan your whole tour with hotels and luggage transfers. Please look at our other website: www.bikeswitzerland.com
for more information about “independent tours”.

You’ll have all the necessary equipment you need to change a flat: spare tube, tire irons and pump (or C02 cartridge if you’re riding a racing bike). Of course, anytime that you go out riding alone, you should be prepared for a flat and know how to change one. That said, we use good tires, and although not 100% puncture proof, we only get a couple flats a year on our guided tours.

Yes, all the bags come with a rain-fly. You’ll need to take out this rain-fly and put it over the bag if it begins raining.

Yes, Switzerland has 9 national biking routes and each route has been issued a map book. We have these for sale for 26 Swiss francs. Just let us know which ones you need and we’ll add them to your invoice. The books are available in German and French. Routes 8 and 9 are available in English. You can also buy them directly from us at www.bikeshopswitzerland.com

Yes, normally after each season we sell part of our fleet. If we do have bikes for sale, we list them on www.bikeshopswitzerland.com

So long as you’re in possession of your bikes, we can store your luggage at no charge.


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